Refund and Returns Policy

At Luxe Retail Hub, we strive to deliver high-quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

We accept returns only under the following conditions:

• Product is damaged, defective, or incorrect
• Return request is raised within 24 hours of delivery
• Product is unused, in original packaging, with all tags intact

📌 Unboxing video is mandatory to process any return or replacement request.

2. Non-Returnable Cases

We do not accept returns in the following situations:

• Change of mind after delivery
• Minor color/design variation (due to lighting or screen differences)
• Used or damaged products by the customer
• Return request raised after 48 hours

3. Refund Policy

• Prepaid Orders:
• Eligible refunds will be processed to the original payment method within 5–7 business days after approval
• Cash on Delivery (COD) Orders:
• Refunds will be processed via UPI / Bank Transfer after verification
• Advance Payment (₹200 for COD):
• This amount is non-refundable if the order is refused or not accepted at delivery

4. Replacement Policy

• If your product is eligible, we offer replacement instead of refund
• Replacement will be shipped after verification of the issue
• In case replacement is unavailable, refund will be issued

5. Return Process

To request a return:

1. Contact us within 24 hours of delivery
2. Share:
   Order details
   Issue description
   Unboxing video proof
3. Our team will verify and approve the request
4. Provide return instructions (self-ship)

6. Shipping Charges

• If the return is due to our mistake (wrong/damaged product), we will cover the shipping
• In other eligible cases, customer may bear return shipping charges

7. Order Cancellation

• Orders can be canceled before dispatch only
• Once shipped, cancellation is not possible

8. Contact Us

For any return or refund request:

• Business Name: Luxe Retail Hub
• Email: support@luxeretailhub.com
• Phone/WhatsApp: +91-7905021889